Refund policy

 

At TEVOIT, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Window

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

• The product must be unused and in its original condition
• The item must be returned in original packaging
• Proof of purchase or order confirmation must be provided

Returns requested after 30 days may not be accepted.

Hygiene & Safety Policy

For hygiene and safety reasons, certain items cannot be returned once opened or used.

These include:

• Opened skincare products
• Used cosmetic products
• Products damaged due to misuse

This policy ensures the safety and quality standards of all TEVOIT products for our customers.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the product and packaging

After review, we will arrange a replacement or refund if applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is defective or incorrect.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider

  3. Processing times may vary depending on your bank

Trust & Customer Commitment

At TEVOIT, we are committed to providing high-quality skincare and haircare products trusted by customers.

✔ Premium quality formulations
✔ Secure payments
✔ Dedicated customer support

Your satisfaction and trust are our priority.

Contact Information

For any return or refund questions, please contact us:

Brand: TEVOIT
Email: support@tevoit.com